RETURN & REFUND POLICY

Last updated: 6 March 2025

At East Coast Exotic Cars, we want every purchase to be right for your vehicle. Because many of our products are vehicle-specific, made-to-order, specially sourced or customised, we encourage customers to contact us before purchasing if they are uncertain about compatibility, specifications or fitment.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement or refund where a product has a major failure, and to have a product repaired or replaced where it has a minor failure. You may also be entitled to compensation for reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.

Change of mind

Where permitted by law, we do not offer refunds or exchanges simply because you have changed your mind, ordered the wrong product, or no longer require the product.

However, nothing in this section limits your rights under the Australian Consumer Law.

Vehicle compatibility and fitment

Automotive parts can vary between model years, markets, specifications, production periods and vehicle configurations.

Customers are responsible for providing accurate vehicle information when requesting or placing an order.

Where fitment is uncertain, we strongly recommend contacting us before purchase. We may request photographs, VIN/chassis information, vehicle specifications or other information to assist with compatibility.

Where we have specifically confirmed compatibility based on information supplied by you, that confirmation is based on the information available to us at the time.

Custom, made-to-order and specially sourced products

Certain products may be:

• made to order;
• customised to customer requirements;
• specially sourced for a particular vehicle; or
• ordered specifically on behalf of a customer.

These orders may not be eligible for cancellation or change-of-mind returns once production or sourcing has commenced, except where required by Australian Consumer Law.

Faulty, damaged or incorrect products

If you believe your order is faulty, damaged, defective or incorrect, please contact us as soon as reasonably possible.

Please provide:

• your order number;
• a description of the issue; and
• photographs or video where appropriate.

We may need to assess the product before determining the appropriate remedy.

Where a product is confirmed to have a problem covered by Australian Consumer Law, we will provide the remedy required by law.

Returns

Where a return is approved, we will provide return instructions.

Please do not send products back without first contacting us.

Where a product is confirmed to have a fault covered by Australian Consumer Law, reasonable return costs may be reimbursed as required by law.

Refunds

Approved refunds will generally be made to the original payment method unless otherwise agreed or required by law.

Refund processing times may depend on your payment provider or financial institution.

Installation and modification

Unless expressly agreed otherwise, East Coast Exotic Cars does not provide installation services with products purchased through the website.

We strongly recommend that vehicle-specific products, electrical components, carbon fibre components and other specialised parts be installed by a suitably qualified professional.

A product should not be modified, altered or installed contrary to supplied instructions or professional advice.