Shipping policy

SHIPPING POLICY

Last updated: 6 September 2026

We work with customers in Australia and, where available, internationally.

Because some of our products are large, fragile, made-to-order or specially sourced, shipping arrangements may vary depending on the product and destination.

Processing times

Orders are generally processed once payment has been received.

Processing times vary depending on product availability, supplier location and whether an item is made to order or specially sourced.

Estimated processing or delivery times shown on the website are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times

Once an order has been dispatched, delivery times depend on the carrier, destination, service selected and circumstances outside our control.

Delays may occur due to:

carrier delays;
customs processing;
weather;
public holidays;
remote-area delivery;
international border requirements; or
other circumstances beyond our reasonable control.

Shipping costs

Shipping costs are calculated according to the product, destination, size, weight and shipping method.

The applicable shipping cost will be displayed before checkout where possible.

For particularly large, fragile or specialised items, we may contact you separately to confirm freight arrangements.

Large and specialised items

Large automotive components such as bonnets, bumpers, body panels and other oversized products may require specialised freight.

Additional freight charges may apply where the actual shipping cost differs materially from the standard calculated rate.

Where an additional charge is required before dispatch, we will contact you for approval.

International orders

International customers are responsible for any applicable:

customs duties;
import taxes;
GST or other local taxes;
brokerage charges; and
government or customs fees,

unless expressly stated otherwise.

These charges are generally outside East Coast Exotic Cars' control.

Delivery address

Customers are responsible for providing an accurate delivery address.

Please contact us as soon as possible if you need to change your address after placing an order. We cannot guarantee that an address can be changed once an order has been dispatched.

Damaged deliveries

If your order arrives visibly damaged, please photograph the packaging and product before disposing of any packaging materials and contact us promptly.

We may require photographs or other information to assist with a freight or product claim.